FREE SHIPPING ON ORDERS OVER 599 DKK TO GLS ACCESS POINT IN DENMARK

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Frequently asked questions

Do you have any questions for LINE&JO that aren’t covered by our frequently asked questions, please contact us at customercare@lineandjo.com, at we will return to you with an answer, as quick as possible. You can also get personal service at one of our stores in Copenhagne, Lyngby or Århus. See the opening hours for the stores here.


ORDER ISSUES

Why do you sell your earrings separately?

You are always welcome to buy earrings in pairs. However, we sell all items separately to allow every customer to personalise their look by combining different earrings across various collections, creating a unique and asymmetrical look.

 

How should I style a given piece of jewellery?

You can always find styling inspiration on our instagram profile: LINE&JO.

How do I find my ring size?

To find your ring size, we recommend that you follow the guidelines of our size guide.

REPAIRS

I have a piece of jewellery that has been damaged, what do I do?

As a goldsmith company, LINE&JO are always ready to make the necessary repairs to bring your fine jewellery back to life.
Each repair is different, so please always start by sending an email to customercare@lineandjo.com. Your email should include close-up photos of your piece of jewellery, contact information, a copy of your original receipt or, if the jewellery was purchased online, your reference number as well as details of the product. With this information a goldsmith will take a closer look at your item and we will get back to you on how to proceed.

Delivery and returns

I have a question about delivery and/or returns

Please visit Delivery and returns. If your question is not answered, you are welcome to contact us at customercare@lineandjo.com.

Jewellery care

How do i take good care of my LINE&JO jewellery?

Please read our jewellery care advice about how to storage and maintain your LINE&JO jewellery.

STEM GUIDE

We always recommend booking a piercing consultation or contacting our piercer via email prior to getting pierced. The length of the stem varies depending on placement and anatomy, but there are some guidelines for standard sizes in which you can trust:

Piercing stem

PIERCING TYPE HEALED
PIERCING
NEW
PIERCING
Tragus 6mm 8mm
Helix 4mm 6mm, 8mm
Faux rook 4/5mm 7/8mm
Conch 4/5mm 8/10mm
Lip 7mm 10/12mm
Nose/Nostril 6mm 8mm
Earlobe 5/6mm 8mm
Forward helix 4/5mm 6/7mm
Flat helix 4mm 7mm

Made to order

This piece is made to order.

Our goldsmiths will specially make this piece for you, when you order it. Therefore, the item cannot be returned or exchanged, and please expect longer shipping time than usual.

Please declare the name of the piece in the email as well as the desired size if possible.

Thank you.

ENJOY 10% OFF

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*Only applicable on orders from 500 DKK. One use per customer. The discount cannot be used with other discount codes or gift cards. The discount is not valid on items from our LEGACY Collection, LINE&JO and The Sea Collection or the L. Collection. Use before October 31, 2022. The discount code is personal and is not to be distributed or published. By signing up for the newsletter, you are accepting emails from LINE&JO. You can cancel your subscription at any time.