Delivery & returns
Shipping
LINEHALLBERG.com aims to dispatch all orders within 48 hours, subject to payment clearance and stock availability. Order processing may take up to five days in certain periods. We operate Monday through Friday with the exception of Danish national holidays.
Danish orders are delivered with Postnord to your nearest Postnord access point. International orders are delivered with UPS or GLS. Transit within the EU is usually 1-3 days, while transit to overseas destinations and non-European countries may vary from 2-10 days, depending on local postal services and customs clearance (please see examples of delivery times below). Please note that the parcel cannot be delivered without a signature and that couriers usually operate between 8 am and 6 pm on business days. You can specify an alternate daytime delivery address when ordering, for example, your work address (recommended).
Australia: 3 – 8 working days
Denmark: 1 – 2 working days
Norway: 1 – 5 working days
Sweden: 1 – 4 working days
United Kingdom: 1 – 3 working days
United States: 1 – 6 working days
For questions regarding delivery times, please contact customercare@linehallberg.com or call +45 35 14 14 99.
Denmark
Orders under DKK 699 = DKK 69 (Postnord access point)
Orders over DKK 699 = Free shipping (Postnord access point)
Pick-up in store = Free (CPH or Lyngby)
Europe
Orders under DKK 4500 = DKK 300 (UPS or GLS)
Orders over DKK 4500 = Free shipping (UPS or GLS)
Rest of the world
Orders under DKK 4500 = DKK 300 (UPS or GLS)
Orders over DKK 4500 = Free shipping (UPS or GLS)
We offer the option to pick-up an order in our boutique in Copenhagen, which is free. We will send you a text, when your order is ready for pick-up.
Pick-up in Copenhagen: Gothersgade 31, 1123 Copenhagen K.
Once your parcel is shipped, you will receive an email with instructions on how to track and collect it.
Unfortunately, we cannot control customs and import fees, and we are unable to tell you what the costs might be, as these vary from country to country.
As a precaution we recommend that you contact your local customs office for more information before placing your order.
Due to the new rules and Brexit, we unfortunately have to set a minimum requirement of 135 GBP per purchase.
This also means that the buyer is obliged to pay tax, duty and customs clearance for goods purchased on our website.
If your country does not show on the list when filling in your delivery details, please contact us at customercare@linehallberg.com, and we will make the necessary arrangements.
For security reasons, we do not redirect orders once items have been dispatched.
Return & exchange
You can cancel your order within 14 days upon delivery for a full refund on your purchase. Please note that shipping costs are not refunded. The refund is only offered if the products are returned in their original condition, i.e. intact, undamaged, unused and with their original seal and as soon as reasonably possible. You must not remove any of the security tags or other tags from the products. We will be unable to accept the return of any item if these instructions have not been followed.
You will need to return the entire order by secure means to ensure that it reaches us in good condition. The return is at your own cost. We recommend that you insure the return shipment, as you are under duty to take reasonable care of the goods and will be liable for any damage that may happen to them in transit. In case of dispute, we also recommend that you retain proof of sending. Refunds will be issued no later than 30 days after we receive the cancellation notice.
To make a return, please follow these steps:
1. Fill in your return details on the return form included in the delivery box, and enclose it with the items you want to return.
2. Return the items in their original packaging to ensure that they are adequately protected in transit.
3. Send your package to the above address.
Please note: We will refund you using the same method, you originally used to pay for your purchase.
Before sending the package, please read our return policy.
ORDERS SHOULD BE RETURNED TO:
LINE&JO
Gothersgade 31
1123 Copenhagen K
Denmark
Att: Customer Care
You are welcome to return any item bought online in our boutique to get a full refund. Please remember to bring your return note. Kindly note that all refunds will be made to the credit card used at checkout.
You may exchange any item bought online in our physical boutiques. Please note that we cannot refund any remaining credit. Remaining credit will be issued as a gift certificate. If you wish to get a refund, please follow the guidelines for a return.
All items bought in our boutique must be returned to the boutique. We cannot process these in our webshop. Please note that the boutique can only exchange items – refunds are not possible.
LINEHALLBERG.com offers size exchanges on rings and the exchange of earrings from left to right and right to left. Please follow the same steps as the returns procedure. Remember to specify on the return note that you wish to exchange your item and to which size/side.
LINEHALLBERG.com cannot make exchanges from one product to another. If you wish to receive a different item from the original, please make a return and place a new order.
In case of a faulty product we will refund the purchase including all shipping costs.
In case of an ordinary return or exchange you will not be refunded the shipping costs.
Please keep in mind that all LINE HALLBERG jewellery is handcrafted and that minor irregularities are to be expected. However, even fine jewellery can sometimes be faulty.
An item is considered to be faulty if it is damaged or broken at the time of delivery or if a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of regular wear and tear are not considered to be faulty.
If you believe that your item is faulty, please send an email to customercare@linehallberg.com. Your email should include close-up photos of your piece of jewellery, contact information, a copy of your original receipt or, if the jewellery was purchased online, your reference number as well as details of the product. With this information, a goldsmith will take a closer look at your item, and we will get back to you on how to proceed.
