Please refer to our online ring size guide or have your finger measured by a professional jeweller.

Please note that finger sizes can vary according to temperature and time of day.

How do I return an item?

We accept returns up to 14 days after delivery/purchase.

Refunds are subject to the safe return in perfect, unused condition of the item(s) you wish to return, and the accompaniment of the original purchase receipt. Shipping charges for returned merchandise are at the customer’s expense.  You will be required to correctly fill out a returns form stating the reason(s) for refund. Upon acceptance, refunds will be made to the original purchaser’s credit card within two weeks of the return of the product.

For further information or enquiries please contact customer care: customercare@lineandjo.com

How do I exchange an item?

We are only able to offer size exchanges on rings and exchange left to right and right to left earrings only.

Exchanges are valid up to 14 days after delivery/purchase and based on stock availability.

Exchange is subject to the safe return in perfect, unused condition of the item you wish to exchange, and the accompaniment of the original purchase receipt. Shipping charges for returned merchandise are at the customer’s expense.  You will be required to correctly fill out a returns form stating the reason for the exchange as well as the requested replacement product.

For further information or enquiries please contact customer care: customercare@lineandjo.com